I’m not sure which service to book. What is the difference between professional organizing and KonMari®?

Is there a particular space that feels the most urgent to organize right now? Or does it feel like your entire home is cluttered and you want to completely overhaul storage throughout your home? Professional organizing focuses on one space or zone at a time and usually sees quicker results within a single space. You can be as hands-on or off as you’d like for these projects.

The KonMari Method® is a decluttering approach that focuses on one category of item at a time and requires full involvement from the client during each scheduled session. It’s a more holistic approach and you’ll see results over a longer commitment period.

I need organizing and cleaning. Do you offer both? Which service should I hire first?

We offer organizing services, not cleaning services, so you should hire that service separately. In the process of organizing, we may undertake light cleaning such as wiping out drawers or shelves, or sweeping out the garage at the end of a job. However, if a space is extremely unclean with lots of dust, pet hair, or evidence of pet or pest droppings of any kind, we reserve the right to reschedule the service and charge a cancellation fee, or charge a $150 hazard/cleaning fee on top of our regular service fees. If you notice that the space you would like us to organize is extremely dirty, please make sure it is cleaned before we arrive.

How does your shopping service work?

In the process of assessing (during an in-person consultation) or organizing your space (during an organizing session), we may note that organizing products could improve the functionality of your space. We will take any necessary measurements and counts to ensure that what we buy will fit the space and be the appropriate quantity. Upon completion of our scheduled work (consultation or session), we will purchase the list of items on your behalf, and return with them upon a scheduled follow-up session to install the items and complete the job. Product reimbursement will be invoiced to you separately from our service time. We take care of any returns or exchanges needed, saving you time, energy, and frustration.

What do you mean by “organizing products”?

Organizing products are items like clear storage totes for the garage, drawer dividers in the kitchen, Lazy Susans or tiered shelving in the pantry, baskets or bins on open shelves in the closet, file folders in the office. Any products that can assist us to create an organized system for your belongings and make it easy for you to maintain moving forward. As much as possible we will use items you have on hand, but there are cases in which additional organizing products may improve the functionality and aesthetics of your space.

Q: How is the travel fee calculated? 

A: To keep things simple we calculate roundtrip mileage from central Austin to your home. If the total is greater than X…

Ideas for other FAQs:

How should I prepare for my first organizing session?

How should I prepare for my first KonMari Method® session?

What happens to my donations after they’re hauled away by OFG?

Also, Erin, do you have a separate place for questions about speaking at events/attending events? And an FAQ for your virtual classes and our virtual tidying options? (PS, I’m guessing we only really do KonMari virtual tidying sessions, right?)

Some things that I might also try to address through the FAQ (potentially/if they fit)

-kindly asking people who intend to be involved in the tidying process to make arrangements for pets or potential distractions (I know we’ve talked about this, so I know you know this is just me getting stressed about time when clients have to leave a lot during a session and we can’t make as much progress. Usually it’s not a huge issue, but idk. Makes me feel the wow factor go down a bit, but I’m not sure how to address this. Life is crazy, we get it.)

-how long it takes to organize depending on 1. Amount of spaces and 2. Volume of belongings when accounting for 3. Client desire to personally process & declutter while organizing

-maybe emphasizing somehow that we do not make decisions on what will or will not be kept (to go with the above thing?)

-how to make the tidiness last (mm, just thought of this, but idk if people would actually ask this. And I’m unsure how to spin it FAQ style.)